Last updated: 25 September 2026
TheraScale (ABN 60 599 306 880) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how TheraScale (“TheraScale”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit our website, contact us or engage with our services.
1. Personal information we may collect
The personal information we collect depends on how you interact with us and may include:
• your name
• email address
• phone number
• organisation or practice name
• job title or role
• information you provide through website forms
• information you provide when requesting an Operations Review or another TheraScale service
• correspondence and communications with us
• information about your practice that you voluntarily provide during an enquiry or consultation
• website usage information, including browser type, device information, pages visited and referring website
If you become a client, we may collect additional business, operational and contact information that is reasonably necessary to provide our services.
Our public website enquiry forms are not intended for the submission of patient records, identifiable client information, health information or other sensitive information.
Please do not provide this type of information through a general website form.
2. How we collect personal information
We may collect personal information:
• directly from you when you complete a website form
• when you email, call or otherwise communicate with us
• when you request or engage our services
• during meetings, consultations or discovery sessions
• through our website and associated technologies
• from publicly available professional or business sources where appropriate
• through service providers used to support our website and business operations
Where practical, we collect personal information directly from you.
3. Why we collect and use personal information
We may collect, hold, use and disclose personal information to:
• respond to enquiries
• communicate with prospective and existing clients
• assess whether our services may be suitable for a practice or organisation
• arrange meetings, consultations and Operations Reviews
• prepare proposals
• provide consulting, implementation and operational support services
• manage client relationships
• operate, maintain and improve our website
• understand website usage and performance
• manage our business and administrative records
• comply with legal and regulatory obligations
• protect our legitimate business interests
We may also use your contact details to provide information about TheraScale services, insights or updates where you have requested them or where otherwise permitted by law.
You may opt out of marketing communications at any time.
4. Website forms
When you submit information through a TheraScale website form, we use that information to respond to your enquiry or provide the service you requested.
Please provide only information that is reasonably necessary for us to understand and respond to your enquiry.
Do not submit confidential clinical records, patient information, health information or other sensitive personal information through a general website enquiry form.
5. Cookies, analytics and website technology
Our website may use cookies and similar technologies to:
• operate and secure the website
• understand website traffic and usage
• measure website performance
• improve the user experience
• understand how visitors find and interact with TheraScale
Information generated through these technologies may be processed by third-party website, hosting or analytics providers.
You can usually control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
6. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using reputable cloud-based systems and service providers that support our business operations.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
Where personal information is no longer reasonably required, we may securely destroy or de-identify it, subject to any legal or record-keeping obligations.
7. Service providers and disclosure
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.
These may include providers of:
• website hosting and website forms
• email and communications services
• cloud storage
• productivity and collaboration tools
• analytics services
• customer relationship management systems
• accounting and administrative services
• professional advisory services
We do not sell personal information.
We may also disclose information where required or authorised by law.
8. Overseas processing
Some technology or cloud service providers we use may store or process information outside Australia.
The countries involved may vary depending on the providers and infrastructure used from time to time.
Where appropriate, we take reasonable steps to use reputable providers and manage personal information consistently with applicable Australian privacy requirements.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, contact:
hello@therascale.com.au
We may need to verify your identity before processing a request.
There may be circumstances in which access cannot be provided as permitted by law. If so, we will explain the reason where required.
10. Privacy complaints
If you have a concern about how TheraScale has handled your personal information, please contact:
hello@therascale.com.au
We will review your concern and aim to respond within a reasonable period.
Where applicable, you may also be able to raise a privacy complaint with the Office of the Australian Information Commissioner.
11. Third-party websites
Our website may contain links to websites or services operated by third parties.
TheraScale is not responsible for the privacy practices, security or content of those third-party websites or services.
We recommend reviewing the privacy policies of those providers before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website and will show the date it was last updated.
13. Contact
For privacy enquiries, access or correction requests, or complaints:
TheraScale
ABN 60 599 306 880
Email: hello@therascale.com.au
Sydney, New South Wales, Australia